If you require assistance, please contact our Customer Care hotline at +65 6880 4888 or through our Enquiry Form here. Who We Are. Please callEmail is the quickest way to send us proof of no claims discount.You can also post your no claims discount to AXA Insurance, PO Box 925, 9 Fudan Way, Stockton-On-Tees, TS19 1NL or fax your proof to us on 0330 024 1261.Alternatively, you can contact us about your Payment or Finance queries using our social channels below.If you contact us via social media, we ask that you only share your personal information via private message.
Once we’ve received your message, we aim to reply within 48 hours.Lines are open 24 hours a day, seven days a week. We won’t be able to return your proof so you may want to take a copy for your records first.We reserve the right to charge an admin fee of £10 should a change or correction be made to your policy by a member of our team. We have various insurance plan cover all your needs for every age whether kid, adult or senior. You can also manage your AXA policies, submit claims, and pay your premiums from the comfort and safety of your home. Your doctor will also tell you if you need to advise the DVLA or not.It’s a legal requirement to tell the DVLA about a health or medical condition that could affect your driving - as you can be fined up to £1,000 if you don’t inform them. Our Customer Centre at Level 1, AXA Tower is temporarily closed in view of the COVID-19 situation. Upon cancellation you will need to confirm that you will do this within the next 7 days.Please note: From 2011, continuous car insurance is a legal requirement.We’re sorry you’re thinking of leaving AXA. Our teams will be on hand to help with any questions you might have.If you’re already a customer, you can send us a message through your secure online account. If you continue, we'll assume you are happy for your web browser to receive all cookies from our website.
Our Customer Centre at Level 1, AXA Tower is temporarily closed in view of the COVID-19 situation. At AXA, we are committed to providing you with the highest level of customer service.We also realise that from time to time, things can go wrong. Depending on when you want to cancel your car insurance, there are different things you need to do:Your renewal invitation includes details on what you need to do if you don’t want to renew your car insurance. Do not let the medical expense affect your saving. You can also In most circumstances you can cancel your policy online in your No refunds will be due if a claim has been made against the policy.In accordance with the Road Traffic Act 1988 when a policy is cancelled you must declare that you will return or destroy all copies of the Certificate of Motor Insurance relating to your policy (whether held in paper, electronic, digital or any other format). If this happens, we would like to hear about it. 'The policyholder only may also drive a car not owned by them or hired to them under a hire purchase agreement and which is not used in connection with the motor trade'It only provides cover for third party damage or injury, and NOT fire, theft or accidental damage.Only cars are covered by this extension – you are NOT insured to drive vans, buses and minibuses, other commercial vehicles, quadbikes or motorcycles of any description.If you intend to drive another car regularly, adding it as a temporary additional vehicle in your To speak to a member of our car insurance customer service team, please select from a department below to show a list of contact options:Did you know you can make changes to your existing policy in your online account to avoid paying the admin fee?If you need help, you can live chat with us Monday to Friday, 9am - 5pm, on the Policy Change section in your online account.Our customer service team can help you with making changes to your policy, general enquiries and cancellations.It's helpful to have your policy number handy when you call.Alternatively, you can contact us using our social channels or email links below.If you contact us via social media, we ask that you only share your personal information via private message. Please make sure your AXA car insurance policy number is indicated in the e-mail.Please write your AXA car insurance policy number on the proof before you fax it to us.Please write your AXA car insurance policy number on the proof before you post it to us. You can post the original document to AXA Insurance, …
Please make sure your AXA car insurance policy number is indicated in the e-mail.
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Please write your AXA car insurance policy number on the proof before you fax it to us.
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